Insurance Brokers Code of Practice

QIB Group Holdings Pty Ltd and it’s subsidiaries subscribe to the Insurance Brokers Code of Practice.

The Insurance Brokers Code of Practice demonstrates the Australian insurance broking industry’s professional commitment to its clients. The Code is monitored by the Insurance Brokers Code Compliance Committee (the Committee). The Australian Financial Complaints Authority (AFCA) provides Code monitoring and administration services to the Committee. AFCA has appointed a dedicated team of staff (the Code team) within its office to undertake that task.

The Code applies to the relationship between insurance brokers and their clients. It describes key service standards that clients can expect from brokers, as well as an overview of the complaints and disputes handling process. The Code has been specifically developed by the National Insurance Brokers Association (NIBA) to be a user-friendly and helpful tool for both insurance brokers and their clients.

The objective of the Code is to build upon the professional competence in the insurance broking profession, increase consumer confidence in insurance brokers and increase knowledge of the important role they play. The service standards outlined in the Code are also aimed at safeguarding self-regulation of the broking industry.

QIB Group supports and encourages adoption of the Code by all QIB Group subsidiary Brokers.